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Caring for Your Child

Providing the highest quality of care for your child is at the heart of what we do, and our team members are dedicated to providing rich, play-based experiences to support your child’s learning and development. 

Each of our team members are given special responsibility for working with and caring for a small number of children and building effective relationships with you – their parents and families.

Your Child

Your child is completely unique and special in their own way! We want to get to know you and your child as much as possible so that your child feels cared for, secure and happy, and you feel confident and relaxed leaving them in our care.

By taking the time to get to know your child, we can also better support their learning and development in order for them to reach their full potential at their own pace during their time with us. This helps us to ensure that your child truly enjoys their early years experiences at nursery too.

The Key Person Approach

When your child first joins our nursery, they will be allocated a Key Person who will be responsible for ensuring your child feels safe and comfortable whilst they are away from home. They will also have a second Key Person who will cover your child’s Key Person if they are on holiday.

You and your child will meet the Key Person during your Settling in Sessions, where they will get to know you both. You will have the opportunity to share information about your child to ensure that we are caring for your child as you would want. Your child’s Key Person will also help your child become familiar with our nursery and comfortable with the other team members and the children in our care. We believe that it is important that your child properly settles into our nursery, their home away from home, and their Key Person will help to achieve this.

Any information we share with you will be predominantly through the Key Person. They will communicate with you at the end of each day to make sure that you don’t have to miss out on your child’s experiences at nursery.

Get in touch

For more information about how we will care for your child and the Key Person Approach here at Bourne End Day Nursery, please get in touch with us today.

What Our Parents Say

Our girls are so happy at PlayPlus, we feel very fortunate to have found such a nurturing environment for them. The team are all incredibly kind and caring and know the children really well. The outside space is brilliant and we love it when they bring home all of their art work and show us what they’ve been up to with their friends!

Parent of Child

I love PlayPlus. I visited every single nursery in Hemel Hempstead before I finally decided on PlayPlus. I feel 100% comfortable and happy dropping our daughter here on my working days. Me and my partner liked that PlayPlus feels like a home from home. It is just off the a41 but also feels like it is nestled in countryside. There is a good amount of parking. There is a large garden at the back for the children to play in and a good sized garden in the front. The staff are friendly and welcoming and I particularly liked that the staff were experienced rather than school graduates. Our daughter at 3 years old can already count well, recite the alphabet and is competent with colours and shapes. She was speaking fluently by 2 years old which made our life a lot easier! There is no doubt that PlayPlus have helped our daughter develop and progress. So much so our younger daughter will be joining next month. I have and will continue to recommend PlayPlus to our friends and family

Parent of Child

Our daughter is soon to leave and, despite being keen to start school, she'll really miss coming here. She's been very here and always comes out smiling - especially going back after lockdown! The staff in both the baby unit and Kingsway are excellent and it's clear they really care about the children in their groups. The garden is also fantastic and it's great that the children get to spend so much time outside. Our son will be starting in the baby unit soon and we know we'll be leaving him in good hands.

Parent of Child

Friendly and relaxed atmosphere – it’s a home from home, the staff are brilliant, I couldn’t wish for more.

Parent of Child

Whatever time I drop my child into the nursery the staff are always playing and interacting with the children

Parent of Child

Very talented and caring staff. My son really loved this nursery. He learnt a lot in all aspects from communication, relationship building, being independent, to learning maths, shapes, letters, word, sentences etc. Really pleased with the development. Thanks to all the lovely staff, you are all the best.

Vaibhav H (Father of Child)

My daughter has been in the nursery since the Baby Room. It has been an incredible journey. Now she is in the pre-school and every day she is excited to go to the nursery. She loves the staff, her key worker, the other kids, the setting (especially the garden). She really enjoys all the activities organised through the week/day. She enjoys and has fun while learning. The staff encourage and support multilingual families making the kids feel proud they can speak more than one language. Now the staff are also getting her ready to go to school this September. The staff have always been amazing, very approachable, flexible and caring.

B C (Father of Child)

The staff are so kind and caring, they all know my daughter even those in different rooms. She skips in to see them every day and they are as excited as me when she does new things. It's a home away from home.

H G (Mother of Child)

I can't thank the staff enough for giving me peace of mind when my child is with them. The number and variety of activities each day is amazing and the fact they manage to get in the garden or go on trips - even in winter is fantastic. My child's development is streets ahead of his peers who don't attend nursery.

S H (Mother of Child)

The nursery has a lovely nurturing and vibrant atmosphere which my son loves. There is plenty of space for him to explore and learn via the vast range of toys and equipment they have. I know he is well cared for. I am always well informed and I work together with the nursery staff to give my son the best possible experience.

Claire F (Mother of Child) 

The care, consideration and attention my son receives is exemplary. Staff pay attention to his strengths and weaknesses and verbalise them to us and ideas for developing them are implemented. All staff demonstrate an excellent attitude and have excellent relationships with their designated children.

A D (Father of Child)

The staff were warm, caring and professional and the facilities are great. We felt like our daughter was part of a big family. We would like to extend our heartfelt thanks to all working there.

E S (Mother of Child)

I have been impressed by the level of care given to my son since he started. The daily warm welcome of the staff makes both children and parents alike feel at ease. Seeing the smile on my boy's face as we drive into the car park is proof enough for me that the team are doing something right.

Alexander M (Father of Child)

My little girl has recently started and is absolutely loving her time at nursery. The settling in sessions were brilliant and really helped put my mind at ease, especially with me starting back at work. The ladies in the Baby Room are super friendly and enthusiastic and I can't thank them enough for their support in what could have been quite an emotional rollercoaster.

G W (Mother of Child)

Once I drop my son off into the Baby Room, I feel he's as safe and as well looked after as I do at home.

Laura R (Mother of Child)